By providing accurate information via a cloud-based application with an intuitive user interface, the operations team can link each flight to the associated vessel and the relevant booking codes.
Greater efficiency, effective planning for flight disruptions
The flight updates provided by SITA Flight Monitoring Solution will result in Costa’s Operations Control Center (OCC) being able to handle the embarkation and disembarkation process for fly-cruise passengers more efficiently, as well as improve planning for crew movements and allocations.
In the event of a canceled or delayed flight, this continuously refreshed set of data becomes crucial for promptly arranging passenger transfers to the next port of call, minimizing associated costs and avoiding inefficiencies. Similarly, disembarking guests at the right moment enables passengers to continue their time on board the ship as Costa optimizes airport transfers.
The application leverages SITA Flight Global APIs and offers direct integration with the airlines to benefit from real-time updates, even for charter flights.
Massimo Callegari, director guest & corporate travel service, Costa Cruises, said, ‘At Costa, it was imperative to find a supplier that could offer accurate and timely flight updates through a cloud-based solution featuring a user-friendly interface and direct integration with the charter airlines.
‘Significant operational challenges are shared between cruise companies and airlines, and with its strong footprint in the air transport industry, SITA clearly understands how they can help us enhance the management of our fly & cruise operations.’
The unseen orchestrator for the air transport industry
Sergio Colella, president for Europe at SITA, added, ‘The world of travel is becoming increasingly intermodal. Essential for the success of this model is guaranteeing smooth connections among the different modes of transport. This presents a significant challenge that we comprehend thoroughly, as we have traditionally acted as the unseen orchestrator for the air transport industry, ensuring collaboration among multiple stakeholders to ensure efficient operations.’
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